When will you ship my product?
Shipping time is a maximum of 5 working days. Product customization and personalization might affect the lead time.
I have more than one item in my cart, will the shipping time take longer?
If your cart contains products with different lead times, the maximum lead time will be based. If you wish, you can create separate orders for the products which have different lead times.
Will I pay the shipping fee?
Your domestic orders are sent insured and free via Yurtiçi Kargo. Depending on your preference, the moto courier service and International UPS Cargo are chargeable.
Can I see the products in the showroom?
You can visit our showroom to see our products.
Do the products have a certificate?
Yes, our products are sent with a certificate.
Can I change the products? Will I be charged for the change?
You can change or make changes to the products you purchased at any time. But if there will be a price difference between the new product and your ordered one(s), you have to pay the difference.
Can I return the products?
You can return the purchased product to our showroom address within 14 days from the moment it is delivered to you. Orders of products that are produced in accordance with the special requests and demands of the customer or that are custom made by making changes or additions on them cannot be returned.
What are the processes after returning the product?
If your product is eligible for withdrawal, after a 1-week control period, the product amount will be refunded with the same method, whichever method you order. However, if there is any damage or if your product does not meet the conditions that you can use your right of withdrawal, this product will be reported and sent back to you and you will be notified by phone or email.
When will I be refunded for the product I returned?
Credit card refunds usually take 1-7 days, while debit card (debit cards) refunds can take up to 30 days due to problems caused by the banking system.
Can I change the products on the showroom which I purchased online?
You can change or return it by coming to our showroom.
Can I order a custom design?
For your custom design orders, you can reach us by our customer service support line.
Is it safe to shop on your site?
The credit card information you use while shopping on pegahjewellery.com is secured and protected by an SSL Certificate. All orders you have placed on pegahjewellery.com are encrypted. Therefore, the credit card information used during the order is protected.
What is Virtual Pos?
One of the keys to electronic commerce is systems called "Virtual POS". When it comes to payment over the web, virtual POSs come into play. The POS (point of sale) devices and systems that we use in classical shopping are called virtual POS (virtual point of sale) that allow shopping through websites.
In short, we can call this POS adapted to the Internet. An online payment system and infrastructure are established between the virtual POS and the buyer-seller or seller-supplier. The system is simply based on the transfer of the money, which is the price of the product or service purchased, from the bank or credit institutions account of the buyer, who enters his information on the company's website, to the company's own bank account.
It is extremely easy and effortless to use this system. It is sufficient for a company that intends to market its products and services over the web, first signing a member business and e-commerce contracts with a bank with a commercial account, and then installing the bank's VPOS software on its website.
Virtual POS is very safe in operation. All transactions are carried out digitally during this process. It is very difficult to solve digital signature and digital certified input-output processes based on the SSL 128-bit encryption algorithm. For this reason, the security risk you will experience in a classic shopping is a lot more than online shopping.
Benefits of using virtual POS:
- It is the most effective and secure payment method for online shopping.
- It provides an increase of 35-40% in retail (B2C - company to customer) sales.
- It expands the target audience of an enterprise from a narrow region and city, provides a widespread network throughout the country, and even increases export opportunities significantly.
- It provides great added value to the business in terms of image, promotion, and competitiveness. It allows shopping in a much shorter time than the face-to-face sales process.
- Electronic transactions are completed in a short time. This increases customer satisfaction and provides continuity.
- Transfers and stores information about orders and sales to the database.
Security:
Every stage of the transaction is secured on our site for a credit and debit card.
Site-Visitor Communication Security:
The communication between the site and the visitor on the order pages of our site is compatible with 128 bit SSL standards. To understand whether this form of communication exists on the page where credit card information will be provided, check the expression written in the address bar when the page is loaded. It must be in the format of https://, not in the form of http://. Also, there is a lock sign in the lower right corner of the browser.
Site-Bank Communication Security:
The security of transferring credit card information from the site to the bank takes place with the maximum security offered by the bank. In addition to many components of the mentioned security, CVV2 / CVC2 code is also used on our site as a precaution against shopping with stolen card or card information.
On-Site Data Security:
In transactions you will make in a secure environment, no person, institution or organization can access your information, except for you and the bank that allocated your credit card to you. The credit card transaction page transmits the card information directly to the bank POS system and reports the transaction result to the customer. Credit card information is not transferred via e-mail or similar methods. It is not even possible for us to access credit card information transferred as a result of the online transaction.